Privacy Policy
Template notice: This privacy policy is a starting template aligned to the Australian Privacy Principles. Please review and adapt it (and have it checked by a suitably qualified adviser) to reflect your actual practices before publishing. Items in [brackets] need confirming.
Mayfield Health (“we”, “us”, “our”) is committed to protecting the privacy of the children and families we work with. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health-records legislation [e.g. the Health Records Act 2001 (Vic)].
1. The information we collect
Depending on how you interact with us, we may collect:
- Contact details — such as a parent's/carer's name, email address and phone number.
- The child's details relevant to providing care — such as name, date of birth, and information about their needs and goals.
- Health information — including assessments, clinical notes, reports and correspondence relevant to the services we provide.
- Funding information — such as NDIS, Medicare or private health insurance details where relevant.
- Website information — such as messages you send via our enquiry form, and basic technical/analytics data (see “Cookies & analytics” below).
2. How we collect information
We collect information directly from you wherever possible — for example when you contact us, complete our enquiry form, or attend an appointment. With your consent, we may also receive information from others involved in your child's care, such as your GP, school, or other health professionals.
3. Why we collect and use your information
We use personal and health information to:
- Provide, coordinate and review safe, appropriate care for your child.
- Communicate with you about appointments and your child's progress.
- Process payments and manage funding claims (e.g. NDIS, Medicare).
- Meet our professional, legal and regulatory obligations.
- Respond to your enquiries and improve our services.
4. Health information
Health information is sensitive information and is given a higher level of protection. We collect and use it only with your consent or where otherwise permitted or required by law, and only as needed to provide and support your child's care.
5. Disclosure of your information
We do not sell your information. We may share information, with your consent or as permitted by law, with:
- Other practitioners or services involved in your child's care.
- Funding bodies such as the NDIS or Medicare, where you are claiming through them.
- Service providers who help us operate (e.g. secure practice-management or email systems), under appropriate confidentiality obligations.
- Others where required or authorised by law (for example, to prevent a serious threat to safety).
6. Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access — including secure systems and access controls. We retain records for as long as required by law and professional obligations, and dispose of them securely when no longer needed. [Confirm your record-retention periods.]
7. Cookies & website analytics
Our website may use essential cookies and [optional analytics, e.g. privacy-friendly analytics] to understand how the site is used and to improve it. You can control cookies through your browser settings. [Confirm which analytics, if any, you use, and update this section and the site's content-security-policy accordingly.]
8. Accessing and correcting your information
You can ask to access the personal information we hold about you or your child, and to correct anything that is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time.
9. Overseas disclosure
Where we use third-party service providers, your information may be stored or processed outside Australia. We take reasonable steps to ensure such providers handle your information consistently with the APPs. [Confirm your providers and their data locations.]
10. Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.
12. Contact us
Mayfield Health
Phone: 0449 680 395
Email: hello@mayfieldhealth.com.au
Frankston: 4/108–120 Young Street, Frankston VIC 3199
Dromana: Suite 10, 143 Point Nepean Road, Dromana VIC 3936